What do you do when things are not going the way you want and you can't do much about it? You sit around sulking or walk around grumbling or you pour it out in writing? Well I tried the first two, it didn't really help me feel better so I'm going to try the 3rd remedy.
At this final stage, the house is still not settled. Things took a dramatic turn for the worse when we went to do our "PCS" (Project Completion Signoff). Instead of signing off that everything had been completed, we found the site supervisor couldn't make it for the appointment as he was summoned to go to the head office urgently. Turned out he got fired that day.
Turned out also that he has not been doing much at all about our house. Some of the items raised 2 weeks ago were being fixed on the spot by the substitute site supervisor who took over last minute. This new guy seems initially like a nice guy and one who has much higher standards. He saw some of the rectifications and agreed that it was a 'crap' job and had to be redone. Some other rectifications made no improvement at all. Like the garage door, it was still not sitting straight.
We were very keen to move in and even agreed that some issues could be fixed after handover. However, I was reminded many times by different people not to do that. Most people had difficulties getting the builder to come back and fix things after handover. They are not one bit interested in you after they take your money. So we have decided to make them fix all the defects before we take over the house. Which means an indefinite delay.
To make matters worse, we discovered the concrete path outside our house had some serious defects. There appeared 2 long thin cracks in the concrete recently and when I mentioned it to the ex-site supervisor, he claimed it was within tolerance. He asked that we leave it and review during the 3 month maintenance period. I took his word for it then but we met another concrete trades person lately and he highlighted what a bad job our concrete was. Many parts were not even the minimum thickness of 100mm. Indeed it was and from then my eyes opened. I now suspect the cracks could be the result of poor workmanship. We raised a fuss with the builder about the concrete and they have still not responded how they are going to deal with it.
That's not the end. On the day of the PCS, the new site supervisor got someone to come and clean up the exterior of the house. He did a good job but some water from his high pressure hose were forced into the house and there was a puddle on the floor boards near the alfresco sliding doors. It was highlighted to the site supervisor who claimed that he will get some towels from his car to mop it up later. But guess what? In his hurry to go off (to visit Grandmother and it's girlfriend's birthday), he forgot. That was Friday and when I reminded him on Monday, he claimed that it was done on Saturday. However when I went to the site on Wednesday, I saw huge stain marks on the floor and I suspect the floorboards have just got damaged from the flooding. One more major issue to repair = more delay.
I'm getting increasing frustrated especially when there's nothing much we can do except email them every other day about the progress. Yesterday, the furniture company called, claiming they can't hold on to the furniture (2 large sofas and a dining table) we ordered any longer. When we ordered them 2 months ago, I never expect that the house would still not be ready until now.
On the other hand, I'm glad that all these things happened now, before we sign off and while we still have a bit of bargaining power to make them fix the problems. I thank God for the people He sent to remind and advise us. The contractual completion date is 23 December, after which the builder will have to start paying us $250 per week as damages. I wonder if this will really happen? From a project that have so much potential to be completed in 5 months to one that is overdue. I have no problems moving in next year but where am I going to settle the furniture in the mean time?
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