Into the world of Movie World! The weather wasn't too good today. The skies were overcast and as we drove towards Helensvale, it drizzled. (This type of weather was to stay for the next 3 days.)
We had a good deal for Movie World, the Thrifty car rental package gave us a 'buy one get one free' deal. So we bought 1 adult and 1 child ticket from Ticket Mates (the tour desk at our apartment) and was supposed to exchange for the free adult ticket at the theme park. 
However, upon reaching the ticket booth, the lady behind the counter told us that she can't give us the Thrifty free ticket because Ticket Mates and Thrifty are 2 different companies. Hubby showed her the terms and conditions page on the Thrifty discount booklet which clearly says 'tickets can be purchased from any ticket outlet but the free ticket can only be redeemed at the theme park.' However, she still insisted that Movie World won't get paid for the free ticket by Thrifty because we bought the tickets from Ticket Mates. Though we understand what she's saying, we don't agree as this wasn't what we were told nor understand from reading the terms & conditions. In my mind, I was totally put off. Either this staff was not educated or there's some misrepresentation. Either way, their internal operational issues shouldn't be the customer's problem. If I have to pay for the 3rd ticket, I'm gonna get some explanation from the management later. But guess what, after a few minutes of hogging the ticket booth, when Hubby says he needs to make a call, the lady suddenly printed the tickets - 2 adults and 1 child - and gave it to us. We were surprised. "So, it's done?" says Hubby. "Yeah", says the lady and she refuses to give us any eye contact. I guess she gave up.
However, upon reaching the ticket booth, the lady behind the counter told us that she can't give us the Thrifty free ticket because Ticket Mates and Thrifty are 2 different companies. Hubby showed her the terms and conditions page on the Thrifty discount booklet which clearly says 'tickets can be purchased from any ticket outlet but the free ticket can only be redeemed at the theme park.' However, she still insisted that Movie World won't get paid for the free ticket by Thrifty because we bought the tickets from Ticket Mates. Though we understand what she's saying, we don't agree as this wasn't what we were told nor understand from reading the terms & conditions. In my mind, I was totally put off. Either this staff was not educated or there's some misrepresentation. Either way, their internal operational issues shouldn't be the customer's problem. If I have to pay for the 3rd ticket, I'm gonna get some explanation from the management later. But guess what, after a few minutes of hogging the ticket booth, when Hubby says he needs to make a call, the lady suddenly printed the tickets - 2 adults and 1 child - and gave it to us. We were surprised. "So, it's done?" says Hubby. "Yeah", says the lady and she refuses to give us any eye contact. I guess she gave up.
The wetness and this incident didn't spoil our day. Once inside, we enjoyed Shrek's 4D adventure, Road Runner's roller coaster, Batman's Space Mission and other rides. KK's favourite was the Road Runner's roller coaster. He was so thrilled by the speed, I see a speed demon in the making. (Better keep him off bikes & cars when he grows older, says Hubby). KK missed out the Scooby Doo ride as the height limit was 110cm and after measuring him with a tape measure (they are that strict), he missed by 0.5cm. Arrgh, but we took this opportunity to remind KK why he should eat more, grow taller and get to go on more rides next time.
